14 Days Free Exchange
We carefully curate the products we offer to ensure they are the best in the industry and they conform with relevant industry standards and guidelines. Our 14 Days Free Exchange program ensures that if you should feel uncomfortable with a product for any reason, we will exchange that product for you!
14 Days Free Exchange Process (Self Collection)
- There is no charge for Self Collection of Exchange products.
- Call us at +65 6742-9028 to make an appointment. Appointments must be made at least 2 working days in advance.
- Come to our office at 6 Ubi Road 1 #01-11, Singapore 408726 during your appointment time. We are open from Monday to Saturday 9am to 6pm.
- You will need to bring your original invoice together with the products for exchange. Once the products are verified to be eligible for exchange we will proceed to get you your new product!
14 Days Free Exchange Process (Delivery)
- There is a $18 delivery charge for Exchange products. Please note we use a third-party service for deliveries and delivery personnel only have 5 minutes waiting time. There will be an additional $10 charge for those who exceed the time allotted and reschedule delivery.
- Call us at +65 6742-9028 to schedule a delivery. Delivery timings must be made at least 2 working days in advance. Deliveries are available Monday to Friday at the following timeslots: 9am - 12pm, 12pm - 3pm, 3pm - 6pm, 6pm - 10pm. Delivery is subject to available time slots and it is not available on weekends and public holidays.
- Please make sure someone is available during your selected time slot to complete the exchange. Please present your original invoice together with the products for exchange to the delivery personnel who will deliver your new product.
- Your product for exchange will be returned to our office where it will be verified if it is eligible for exchange. Once eligibility is confirmed we will send you a confirmation via email. Products to be exchanged that do not meet our terms and conditions will be rejected and you will be invoiced for the new products that were exchanged and delivered to you, payment must be completed within 24 hours of notification.
14 Days Free Exchange Terms & Conditions
- All exchanges must be completed within 14 calendar days from when the product was delivered to you.
- Only regular-priced products or regular-priced products purchased with a discount code may be exchanged. Products on sale may not be exchanged.
- Opened products to be exchanged must not have more than 2 servings of its original contents used to be eligible for exchange. Products will be checked to establish the servings returned and that all contents are original before an exchange is affected.
- Only one opened unit may be exchanged per product and flavor. All other units exchanged of the same product and flavor must be unopened with the tamper evident seals unbroken.
- All units of the same product and flavor purchased on that order must be returned. That customer may not exchange the same product and flavor again in his lifetime.
- The amount paid for the product exchanged will be used to offset the cost of the new product acquired. If a discount was applied to the product exchanged, the discount value paid will apply. If a customer wants to acquire a product that is of greater value than the product exchanged, he may pay the difference. If a customer wants to acquire a product that is of lesser value than the product exchanged, he may utilise the balance toward another product or the balance will be forfeited. We strictly do not offer store credits or refunds.
- Customers may exchange for new products at their regular-price value. Discounts and discount codes are not applicable to the cost of new products acquired through exchange.
- Customers who acquire a product through exchange may not further exchange that product.
- 14 Days Free Exchange only offers exchange, we strictly do not offer refunds.
- LiveFit Asia Pte Ltd reserves the right to amend the terms and conditions of the 14 Days Free Exchange without prior notice.
- Please email email@example.com or call us at +65 6742-9028 for 14 Days Free Exchange enquiries.